Policies
Our Customer Guarantee
At TeKay Designs, your satisfaction is of the utmost importance.
Count on us for quality products, on time delivery, and excellent customer service. We will have your order delivered by the due date or in time for your event. Your order will be made with high quality materials and we ensure excellent workmanship. Our master tailors and embroiderers have many years of experience, 20 years or more, so rest assured that your order will be made to high standards of excellence.
For custom made orders, we will make the item to the measurements and specifications provided. Before cutting the fabric, we will verify your measurements to ensure a good fit. This includes comparing your measurements to our standard measurements and following up on deviations or missing measurements.
For ready made orders, we will mail you the item shown on the listing page in the Color, Size or measurements listed. We ask that you review our Sizes or measurements provided to ensure a good fit prior to placing your order.
We will respond to your inquiries in a timely manner.
At TeKay Designs, our goal is to ensure a pleasant ordering experience that will allow you to shop with confidence.
Refund and Return Policy
For ready made products, exchange or store credit towards purchase of same or another item in stock will be issued for returned merchandise if item is returned within 7 days from delivery date in original condition, undamaged and unworn.
Clearance items are non-refundable however may be exchanged for another item in stock within 7 days from delivery date in original condition, undamaged and unworn. The Special Instructions on Order will usually provide additional details on the item including whether all sales are final. Final / Special Clearance sale items are non-refundable and non-exchangeable. Store credit – no cash refunds.
Custom-made products are non-refundable and non-exchangeable. A custom order is made to measurements provided by customer. All sales are final. The customer is responsible for providing accurate measurements.
Authorization from The Company is required prior to return. All packages should be mailed via insured and prepaid US Mail, Fed Ex or UPS (for your protection and to insure prompt delivery). Shipping and handling fees are not refundable.
Send authorized returns to:
TeKay Designs
Attn: Return Dept.
P.O. Box 692454
Houston, TX 77269
If requested, we will gladly issue a refund or store credit for not delivering on time. For manufacturer’s defect, we will gladly correct the defect at no cost to you.
Privacy Policy
We do not disclose your personal information to third parties. Personal information received are used for purpose provided including filling orders, responding to inquiries, etc.
Shipping and Delivery Policy
For ready made items, please allow 7 days from order date for delivery within the U.S.A. (unless otherwise specified on the order page). Express mail available for additional fees.
Signature required and insurance included with shipping. This excludes catalog items.
The delivery time for a custom made product is stated on the order page. For certain custom made products made and shipped within the U.S.A., the average turnaround time for delivery on a rush order with express mail payment is 10 days provided all measurements are received with order and/or confirmed in a timely manner. Exceptions apply. We can expedite a custom made rush order for a shorter delivery timeframe as feasible.
Custom made items that are shipped from Africa usually take 12 weeks for delivery. International rush order and express mail available for additional fees with average delivery turnaround time of 8 weeks. Exceptions apply. The customer is responsible for custom duties, fees, and/or taxes on international shipments. International mail incurs additional shipping and handling fee.
Online Disclaimer Regarding Hyperlinks
You will probably notice that we have linked our site to other Web sites. You should understand that this does not mean that we have looked at all these sites, that we have checked them out, or that we endorse them. We disclaim any responsibility if some site you link to has material on it that offends you in any way.
Online Copyright Protection Notice
The content, organization, gathering, compilation, magnetic translation, digital conversion and other matters related to the Site are protected under applicable copyrights, trademarks, and other proprietary (including but not limited to intellectual property) rights, and, the copying, redistribution, use or publication by a Buyer of any such content or any part of the Site is prohibited. Copyright (c) 1998 to 2017 TeKay Designs Inc.
